Privacy Policy
Last updated: December 15, 2024
1. Introduction
Welcome to Watson ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice transcription service.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our transcription services
- Subscribe to our newsletter
- Contact us for support
This information may include: name, email address, payment information, and audio recordings you submit for transcription.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including: IP address, browser type, operating system, and usage data through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our transcription services
- Process your audio files and generate accurate transcriptions
- Improve and personalize your experience
- Send you technical notices and support messages
- Respond to your comments and questions
- Process payments and prevent fraud
- Comply with legal obligations
4. Data Security and Encryption
We take your privacy seriously and implement industry-standard security measures:
- End-to-End Encryption: All transcriptions are encrypted using AES-256-GCM encryption
- Secure Storage: Your data is stored on secure servers with encryption at rest
- Access Controls: Strict access controls limit who can view your data
- Regular Audits: We conduct regular security audits and updates
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Audio files and transcriptions are retained according to your account settings and can be deleted at any time.
6. Sharing Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our service (e.g., payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Delete your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected]
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. See our Cookie Policy for more details.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: 123 Tech Street, San Francisco, CA 94102